We collaborated with NACC Vending, a local vending machine business based in Richmond Hill. Over time, their website became outdated so they approached V1 Creative for a fully redesigned website. We set them up with a new hosting provider, transferred their domain, and created a brand new modern website complete with all of their specific requirements.
Client
NACC Vending
Services
Website Design
SEO
NACC Vending is a Richmond Hill–based vending machine company serving locations across the Greater Toronto Area. The project involved a full website redesign and hosting migration to improve performance, usability, and customer support.
We delivered a modern, clean website that clearly presents NACC Vending’s services while introducing a streamlined support experience for end users. A key focus was creating an easy way for customers to submit refund requests directly from vending machines.
Customer support needed to be fast and frictionless.
We created a dedicated support page with a custom form and paired it with a QR code placed on machines, allowing customers to submit refund requests instantly from their phone.
The existing site was outdated and unclear.
We redesigned the site with a clean layout, improved navigation, and clear calls-to-action for both services and support.
Performance and reliability were lacking.
We migrated the website to a new hosting environment to ensure faster load times and long-term stability.
Redesign the website with a modern, professional aesthetic that reflects NACC Vending’s brand and reliability
Improve site performance and security by migrating to a new hosting provider
Create a clear, accessible customer support and refund workflow
Develop a custom support form that submits directly to NACC Vending via email for fast response times
Design and generate a custom QR code to be placed on vending machines, allowing customers to instantly access the support page from their phone
Enhance overall user experience for both business partners and end users
We started by understanding NACC Vending’s business goals and customer pain points, with a strong focus on improving the refund and support experience. From there, we mapped a clear site structure that prioritized usability, clarity, and fast access to support.
The design process focused on a clean, modern layout with straightforward navigation and clear calls-to-action. Once the design was finalized, we handled the hosting migration, built the custom support form, and generated a QR code to seamlessly connect vending machine users directly to the online support page.
The final result is a streamlined digital experience that supports both operational efficiency and customer satisfaction.